Terms & Conditions

1- DEFINITIONS

In these conditions, "the Seller" shall mean European Electronics.

The “Buyer" shall mean the person to whom the Goods (as hereafter defined) are to be supplied.

The “Goods" shall mean the items purchased or the provision of services agreed to by the Seller, to be supplied under the Contract.

The “Contract” shall mean the agreement between the parties hereto comprising the Seller's Order Confirmation, these Terms and Conditions and any other documents (or parts thereof) incorporated by reference in the Seller's Order Confirmation and any terms and conditions relating to the erection and installation of the Goods mutually agreed in writing between the parties subsequent to the Seller's Order Confirmation

2- PRICING
All prices shown on the company’s price list, or on quotations offered by them, are based upon the acceptance of these conditions. Any variation of these conditions requested by the buyer could result in changes in the offered pricing or refusal to supply.

3- PRODUCT AVAILABILITY & SPECIFICATION

Every effort is made to stock all products listed at all times. Whenever possible orders will be dispatched same/next day but completion will be subject to availability.
Every care has been taken to describe items correctly. Measurements are provided for guidance only and may vary from that shown. No responsibility can be accepted for errors and omissions: we reserve the right to withdraw or alter specifications where necessary and without notice. All products are of good commercial quality.

4- DELIVERY POLICY    

  1. Dispatch will be in 1 to 3 days if the goods are in stock  
  2. Dispatch will be in 5 to 7 days if the item is coming from the Manufacturing stock.
  3. For dispatch in excess of 7 days, the customer will be notified in writing via the invoice and will not be charged unless the delivery time is agreed to. 
  4. The seller will notify the buyer of any change to delivery time generated by the manufacturer after an order has been placed.
  5. The seller is not responsible for any change made by the manufacturer to delivery time nor for a manufacturer being unable to supply a product after an order has been placed. Equally, the seller is not liable for any repercussions to the buyer which occur as a result.
  6. If the seller is unable to deliver for any reason, for example, an item is no longer in production, or is out of stock, the buyer will be notified and either offered a replacement, as advised by the manufacturer or a refund.                                                                                                    
  7. Delivery will be made by one of the major delivery companies (UPS/DHL/TNT/FedEx
  8. The Supplier shall ensure that:The Goods are properly packed and secured in such manner as to enable them to reach their destination in good condition;
  9. The Supplier shall ensure that: Each delivery of Goods is accompanied by a commercial invoice which shows the date of the Order, the Order number (if any), the type and quantity of the Goods (including the code number of the Goods where applicable).
  10. The buyer shall ensure that:He has received goods matching the proforma invoice issued to him (part numbers codes and quantities).  If a mistake has occurred, the buyer should inform the supplier within 7 days of receiving the goods

5- SHIPPING / SHIPPING INSURANCE

6- CANCELLATION / REFUND POLICY
Any cancellation of the Contract by the Buyer shall be effective only if made in writing and only if accepted in writing by the Seller. The Buyer is liable for any costs incurred by the Seller (e.g. handling fee and insurance).

Cancellation and refund varies from item to item depending on whether, for example, it is new, refurbished, a repair, a service exchange, software or hardware. Please contact us if you require more information.

Default items will be replaced as follows:

 - 1 to 3 days if the item is in stock
 - within 7 days if the item is coming from the Manufacturing stock.

If a replacement cannot be made within 7 days, the Buyer will be notified. A refund will be issued in 2-3 days if the Buyer does not agree to a delivery time in excess of 7 days.

Return and cancellation does not cover goods which have been wrongly ordered. It is the customer's sole responsibility to ensure that the product is suitable for the application and that it complies with any technical, legal or regulatory requirements.

7- STORAGE
If the packing or despatch of the Goods is delayed by any act or omission of the Buyer and the Buyer does not arrange promptly for the Goods to be stored elsewhere, the Seller shall be entitled to arrange for the Goods to be stored at the Seller's risk and the Buyer shall indemnify the Seller against all costs, insurance and expenses arising out of such storage. Furthermore, if the Goods are stored at the Seller's premises, the Buyer shall pay the current charges for the same.

8- WARRANTY AND RETURNS

1) All items are supplied under warranty for a period of 12 calendar months or as stated on Seller's Order Confirmation.

The guarantee is limited to the cost of repairing the part or the cost of the replacement part, providing that the part or parts are returned to the Seller's factory by the Buyer, carriage paid. Where the Seller is supplying services, the guarantee period shall be 12 calendar months or as stated in the Seller’s Order Confirmation.

2) The Seller shall be under no liability under the above guarantee or for any other warranty, condition or guarantee, if the total price for the Goods has not been paid by the due date for payment.

3) The Seller guarantees to the Buyer that if the product is or becomes defective and that if in the opinion of the Seller’s Technicians , the defect is due to faulty materials or workmanship, the Seller will from the date of sale of the product to the Buyer, to the end of the warranty period appropriate to the product as advised by the Seller, repair or replace, free of charge, any such defective component part of the equipment, subject to the following conditions:

a) The product has at all times been used in accordance with the operating instructions issued by the manufacturers

b) The warranty only covers breakdowns or faults due to defect in materials or workmanship. It does not cover wear & tear, gradual deterioration in performance, failure caused by use of unauthorised or unsuitable software, connection to incompatible equipment, ingress of moisture, fluid or foreign bodies, physical or electrical stress, connection to an electrical supply for which it has not been adjusted, lightning strike, incorrect storage, operation or use of the product in unsuitable environments or inappropriate applications, incorrect installation, lack of routine maintenance mentioned in the operating instructions supplied with the
product, accidental damage or damage caused by negligence or misuse, incorrect fitting of lamps, filters, batteries or other consumables or parts or any other items considered to be of a consumable nature, usage of parts or consumables not approved by the manufacturers, unauthorised modification, incorrect adjustment or repair by persons other than the manufacturers trained personnel.

c) Should a breakdown occur and a replacement product be provided in place of a repair to the original product, the replacement product shall be regarded as a like for like replacement and the balance of any remaining warranty period will transfer to the replacement product. Subject to product availability the Seller reserves the right to provide a fully refurbished exchange unit as the replacement product. Should this remedy be unavailable, an alternative model will be provided as the replacement product. If an alternative model is provided, it will be of the same or of a higher specification than the product replaced. When a replacement product is provided, ownership of the replacement product will vest in the Buyer and ownership of the replaced product will vest in the manufacturer.

4-The warranty does not cover:
• Component parts which due to their nature become worn and are expected to be replaced in normal use, cosmetic items, remote controls, keyboards, controllers or parts and consumable items such as lamps, filters, batteries, tapes, drive belts, cables, leads, connectors etc.
• Equipment that has been in use for more than a specified period of time or operated for more than a specific number of hours as advised by the manufacturers.
• Any requirement to clean or remove dust or other material deposits from the surfaces of LCD panels or optical devices or from other so affected parts or systems.

9- RISK
Risk in the Goods or any part thereof shall pass from the Seller to the Buyer immediately the same are ready for despatch irrespective of any duties which the Seller may have undertaken with regard to packing, delivery, erection, installation or assembly.

10- BUYER'S DEFAULT
If the Buyer makes default in or commits any breach of its obligations to the Seller, then the Seller shall immediately become entitled (without prejudice to any other rights or claims which it may have) to suspend further performance of or to terminate the contract

11 -INSURANCE
The responsibility for insuring the Goods after the risk in them has passed to the Buyer shall be that of the Buyer.

12- DAMAGE IN TRANSIT
The Seller shall not be liable for loss or damage to the Goods after the risk in them has passed to the Buyer.

13- PRIVACY POLICY                                                                                                          
We do not store credit card details nor do we share details with any Third parties.

14- CONTACT  INFORMATION
TEL:+44(0)8454632360
FAX:+44(0)8454632370
E-MAIL: info@european-electronics.com

 


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